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Know before you go.

It's important to know where to go for the type of medical care you may need. Choosing wisely may save you time and money.

  • Symptom Checker Icon mango

    Use the HPN Symptom Checker to guide you on what type of care, if any, you may need.

    When to go: If you have a health concern on your mind, use this tool to see what your medical symptoms could mean, and learn about possible conditions. 
    Visit HPN Symptom Checker online or get the free app from the App StoreSM or Google PlayTM (available in English and Spanish).

    Type of care: You may also find symptom relief for minor illnesses and injuries.

  • Telephone Advice Nurse Icon mango

    Get health care advice 24 hours a day.

    When to go: If you’re unsure about your condition, our 24-hour Telephone Advice Nurse may be able to help. Our nurse is available to answer questions, provide self-care advice and help you decide whether to seek urgent care, emergency care, or schedule an appointment with your provider. Just call toll-free 1-800-288-2264, TTY 711.

    Type of care: Speak with a licensed, registered nurse about minor illnesses and injuries or medication interactions.

  • Now Clinic icon mango

    See a doctor online 24/7/365.

    When to go: When you’re not feeling so great, but it’s not an emergency and it’s tough to find time to see a doctor. NowClinic® virtual visits let you talk with a provider on your desktop or mobile device.  Providers can recommend treatment and, if needed, most prescriptions can be sent to your chosen pharmacy. (Prescribing may require video.) Get the app or visit

    Type of care: Use NowClinic for common illnesses, such as, allergies, bladder infection, bronchitis, pink eye, sinus infections, viral illness and more.

    NowClinic is not intended to address emergency or life-threatening medical conditions. Please call 911 or go to the emergency room under those circumstances.

    NowClinic providers do not replace your primary care physician. Medicare may not cover these services. Please check with your health plan before using the service. If not covered, the consumer is responsible for paying the fees at the time of service. If covered, copays and deductibles may apply. NowClinic providers do not prescribe controlled substances and reserve the right to refuse to prescribe other drugs that are restricted by state law or may be harmful or non-therapeutic. Providers may also decline an individual as a patient if the medical problem presented is not appropriate for NowClinic care or for misuse of services.*

  • provider icon mango

    Connect with a primary care provider (PCP).

    When to go: When you need a preventive exam or treatment for a current health issue, your provider’s office is a good choice. Members can select their own PCP. Females over the age of 14 may select an OB/GYN in addition to a PCP.

    Type of care: You should visit your PCP for routine care, yearly checkups, immunizations and other general health concerns.

    Your PCP will keep a record of your health history to make informed decisions about your care. And, if necessary, he/she will communicate with other doctors, like specialists, to discuss additional testing or treatment.

  • Urgent Care Icon mango

    Save time. Save money. Consider urgent care before the emergency room for non-life threatening issues.

    When to go: You may need care quickly, but it’s not an emergency, and your regular provider may not be available. We contract with urgent care centers located throughout Nevada, including some which may be open 24 hours.

    Type of care: Use urgent care for non-life threatening injuries or illnesses, such as:

    • Ear infections
    • Colds and other respiratory problems including coughs and congestion
    • Sprains and strains
    • Most abdominal pain
    • Vomiting and diarrhea
    • Most cuts, burns, fevers and back pain
  • Emergency Care Icon mango

    In an emergency, call 911 or go to the nearest hospital emergency room.

    When to go: When you need immediate treatment for a very serious or critical condition. Do not ignore an emergency. If you have a life-threatening situation, call 911 or your local emergency phone number right away.

    Type of care:  Emergency room visits are for the sudden onset of a life-threatening condition and may include:

    • Serious burns
    • Major trauma
    • Poisoning
    • Serious breathing difficulties
    • Heavy bleeding
    • Severe chest pain
    • Sudden paralysis

    If not a true emergency, you may be responsible for the entire cost of the visit.

    Finding care when you are traveling. Consider calling our 24-hour Telephone Advice Nurse or using NowClinic virtual visits. If you need urgent or emergency care, call Customer Service toll-free at 1-800-650-6232, TTY 711, to find care near you, and to learn if any restrictions apply.