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Your pharmacy benefits

Your plan includes pharmacy benefits which provides prescription drug coverage from network pharmacies and mail order. Your copayment is based on levels called a prescription tier. The costs are lower on tier 1 and higher on tier 3 or 4, if applicable.

Click here to search for a pharmacy online or to download a pharmacy directory.

Mail order pharmacy

Use our preferred mail order pharmacy to save time and money. Information about the service, including the order form, can be found here.

Your provider should write your prescription for up to a 100-day supply with refills when appropriate (not a 30-day supply with three refills).

To refill a prescription, please call 1-877-889-6358, TTY 711 or refill online.

Step therapy

You may be required to try step therapy. This means you must try certain drugs to treat your medical condition before we’ll cover another drug for that condition.

To learn more about other prescription services and programs, visit the drug list page here.

The pharmacy network may change at any time. You will receive notice when necessary.

Have questions about your health plan? Contact Customer Service here or call toll-free 1-800-650-6232, TTY 711. Customer Service hours: October 1 - February 14: 8 a.m. - 8 p.m. local time, 7 days a week. February 15 - September 30: 8 a.m. - 8 p.m. local time, Monday – Friday. On Saturday, Sunday and holidays, please leave a detailed message and a representative will return your call within one business day.