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Care away from home

Plan for a healthy trip and get medical care if you need it. You have coverage for urgent care and emergency care while traveling outside of our service area. However, it’s important to know the difference. If you go to the emergency room and it’s not a true emergency, you may be responsible for the entire cost of the visit.

The ER and urgent care aren’t your only options

You also have 24/7 access to NowClinic® Virtual Visits for common care needs (not for urgent or emergency care). This service lets you connect with a provider from a computer or mobile device. No appointment necessary. Learn more about virtual visits here.

If you’re unsure about your condition, our 24-hour Telephone Advice Nurse may be able to help. Call toll-free 1-800-288-2264, TTY 711, to speak to a licensed, registered nurse about your health questions and concerns.

Access your health plan information on the go. Sign in the online member center to view your benefit information, claims history, pharmacy information and more.

If you have any questions, please call Customer Service toll-free at 1-800-650-6232, TTY 711. Customer Service hours: October 1 - February 14: 8 a.m. - 8 p.m. local time, 7 days a week. February 15 - September 30: 8 a.m. - 8 p.m. local time, Monday - Friday. On Saturday, Sunday and holidays, please leave a detailed message and a representative will return your call within one business day.